Warranty

ONYX Lights understands that things do happen, so we would like to make this process as hassle free as possible.

VOID WARRANTY

All warranties, expressed or implied, are void if we (at our sole discretion) determine that there is sufficient evidence of one or more of the following:

  • Negligence: Improper installation, improper or extreme use, etc.

  • Abuse: Road hazards, Damage beyond the limits of “normal wear and tear.”

  • Unauthorized Repair: Repair service performed by an unauthorized service centre.

  • Disassembly: Includes any unauthorised attempt to open, tamper with or otherwise compromise the integrity of the product.

DAMAGE TO LENSES

Please be aware that certain chemicals cause damage to polycarbonate plastics. Do not use cleaning products that contain any chemicals in the following list.

  • Acetic Acid Aq.

  • Acetone

  • Ammonium Carbonate Aq.

  • Ammonium Chloride Aq.

  • Benzene

  • Calcium Hypochlorite

  • Chloroform

  • Chromic Acid Aq.

  • Ethyl Acetate

  • Ethylene Glycol Aq.

  • Formaldehyde Aq.

  • Citric Acid

  • Heptane

  • Hydrofluoric Acid Aq.

  • Lubricating Oils (Petroleum)

  • Methyl Ethyl Ketone

  • Methyl Chloride

  • Mineral Oils

  • Oleic Acid

  • Ozone

  • Phosphoric Acid Aq.

  • Toluene

  • Turpentine

  • Zinc Chloride Aq.

 

5 YEAR WARRANTY 

0 to 2 years 

Within this time frame any defective product is either repaired or replaced as determined by ONYX Lights. All cost incurred for return shipping, parts and labour will be covered by ONYX Lights.

PLEASE COMPLETE THIS WARRANTY REQUEST FORM TO START A WARRANTY CLAIM  ---- WARRANTY REQUEST FORM ----

2 to 5 years: 

Products determined to have manufacturers faults are strictly repair only. All parts and labour will be covered by ONYX Lights and return shipping costs will be covered by the purchaser.

PLEASE COMPLETE THIS WARRANTY REQUEST FORM TO START A WARRANTY CLAIM  ---- WARRANTY REQUEST FORM ----

MISSING ITEMS CLAIMS 

All purchased items are checked and packaged accordingly before dispatched, if there is anything missing from your order once you have received it, you must notify us within five business days so we can process a missing items claim for you.  

PLEASE COMPLETE THIS MISSING ITEMS REQUEST FORM TO START A MISSING ITEMS CLAIM ---- MISSING ITEMS REQUEST FORM ----