Warranty
Up to 5-year warranty on light products
Every ONYX light is backed against manufacturing faults. Here's how it works.
Years 0 to 2
If a product is faulty, we'll repair or replace it, whichever we decide. We cover return shipping, parts and labour.
Years 2 to 5
Products with a manufacturing fault are repaired. We cover parts and labour, and you cover the shipping back to us.
How to make a claim
- Fill in the warranty request form.
- Include your order number or proof of purchase and tell us what's wrong.
- We'll come back to you with next steps. Please don't send a product back until we've been in touch.
What's not covered
- Improper installation or extreme use.
- Road hazards, or damage beyond normal wear and tear.
- Repairs by an unauthorised service centre.
- Opening or tampering with the light.
Some cleaning chemicals damage polycarbonate lenses. The full list is in our returns policy.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Need a hand?
Email info@theonyxgroup.com.au or call 1300 028 034. The showroom is at 3/32 Boothby St, Kedron QLD, open Mon–Fri 9–3 and Sat 8:30–12:30.