Warranty

Up to 5-year warranty on light products

Every ONYX light is backed against manufacturing faults. Driving lights carry a 5-year warranty and light bars 3 years. Other products carry the warranty period listed on their product page. Here's how it works.

First 2 years

If a product is faulty, we'll repair or replace it, whichever we decide. We cover return shipping, parts and labour.

From 2 years to the end of the warranty period

Products with a manufacturing fault are repaired. We cover parts and labour, and you cover the shipping back to us.

How to make a claim

1. Fill in the warranty request form.
2. Include your order number or proof of purchase and tell us what's wrong.
3. We'll come back to you with next steps. Please don't send a product back until we've been in touch.

What's not covered

• Improper installation or extreme use.
• Road hazards, or damage beyond normal wear and tear.
• Repairs by an unauthorised service centre.
• Opening or tampering with the light.

Some cleaning chemicals damage polycarbonate lenses. The full list is in our returns policy.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty are in addition to your other rights and remedies under the law.

Need a hand?

Email info@onyxlights.com.au or call 1300 028 034. The showroom is at 3/32 Boothby St, Kedron QLD 4031, open Mon–Fri 9–3 and Sat 8:30–12:30.