Refunds & Returns

OUR ONYX CUSTOMER SATISFACTION GAURANTEE – 30-day Return Policy. Which means you have 30 days after receiving your item to request a return.

With the way e-commerce has changed the way we shop it’s important to have the confidence that you are purchasing a quality product.  Here at ONYX Lights, we follow the ACCC Guidelines to offer an exchange or refund in the event you change your mind or your purchase isn't fit for purpose. Please keep in mind all returns requests must be made within 30 days of receiving your order both domestically and internationally. 

To be eligible for a return, your item must be in the same condition that you received it,  and in its original packaging, undamaged, without any modification or markings. You’ll also need the receipt or proof of purchase.

RETURNING ITEM

It is the buyers responsibility to ensure the product is returned to ONYX Lights Warehouse safely and at the buyers expense. Returns and exchanges of products must be in the same condition that you received it, and in its original packaging, undamaged, without any modification or markings.

PLEASE COMPLETE THIS RETURN REQUEST FORM TO START THE PROCESS  ----  RETURN REQUEST FORM  -----

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theonyxgroup.com.au.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make adjustments.

PLEASE COMPLETE THIS DEFECTIVE ITEM REQUEST FORM TO START THE PROCESS  ---- DEFECTIVE ITEM REQUEST FORM -----

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@theonyxgroup.com.au.

RETURNS

Please note, returns of any product for change of mind or incorrect specification ordered incur a 10% re-stocking fee.  This will be deducted for your total refund amount. If you are unsure of product compatibility with your vehicle, please contact us directly for assistance at info@theonyxgroup.com.au.